Customer Testimonials in Chester, VA
I purchase a 2018 Ford Escape SEL. The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional keys when they were misplaced and did not gave up until he found them. Sales Manager Billy D'Amato was very professional and attentive. He earned my trust with his confidence and knowledge of the process making the buying experience an enjoyable experience.
I purchased my Kia Soul+ in 2016 and I had a wonderful sales team! The sales person was Arkell Harrison and Jennifer Ewing was the finance manager. I have enjoyed the service that I receive from my first service appointment. Even though it's a 45 minute drive from where I live, I have never regretted it. I am grateful to the service manager, the mechanic and the receptionist that processes my paperwork every time I'm there. The entire team set the mode for the overall repair experience! I always leave feeling assured that the inspection or repair was properly taken ...
Friendly staff, quick service! What more could one ask for? I was in and out in under 45 minutes for an oil change and a tire plug!
Very responsive. Was able to get me the extras I needed. Did great job explaining the details and .especially the power in the Sorrento Turbo.
I purchased some place else but decided to come to KIA CMA and have never regretted the decision. Thank You Jessica for your great customer service! Kiddos to you. Thanks acknowledging my fur baby "Charlie". Didn't get the young fellow name who did the oil change on my car, want to Thank Him too!👍👍👍👍
Great service all around. The service advisors are key providers to exhibiting quality customer service. xx is highly recommended. A return visit is certainly warranted.
You are greeted with a smile at the door and treated so kindly. Car is serviced quickly and efficiently and pricing is fair. Everyone make it’s a great experience.
Excellent service and they value your time. Making an appointment is easy as can be. I was in and out in an hour. Waiting area is clean and friendly staff are always ready to help.
Was greeted and attended by the service advisor immediately upon arrival. Did not have to wait very long for the state inspection service. Great job !
Always fast, fair, efficient, courteous, reliable. A pleasant experience! Would suggest having a vehicle serviced here to any Kia owner. Dealership is always clean and well kept.
The service team led by Jess is hands down the best customer service I had in my life since becoming a car owner thirty years ago. I am so blessed to have them in my backyard. In regards to the sales team, forget about it, they are not my sales reps they feel like FAMILY!!! Unbelievable car buying experience!!!
Every time I go to the Kia dealer for service, it is always outstanding. Jessica Mawyer is the best service advisor I have I have every seen at the dealer ship.
Words really can't sum up the level of professionalism that is continually on display each time I interact with CMA staff. They are awesome!
Great service and Jessica explains in great detail regarding your car. I have had a great experience with this dealership for over ten years running
I showed up at 7:45 am, They did not open until 8 am. Jessica opened the door and took my keys anyway. Great service, friendly staff, car was ready in just over an hour.
Great Service every time I visit, I been going here for years never let me down. Jessica is a great advisor, always smiling and helpful.
My experience to have my tire fixed was great just wished I would have got a call when the car reached and when they realized they didn’t have the tire to fix my car other than that the service was excellent
Service was speedy. Staff is always pleasant and friendly. The service was not expensive. We are very pleased with our service to our Kia. Sportage.
Carleigh Staszewski is a great Service Advisor. Always smiling, friendly and very helpful. She took great care of me. I will always bring my car here.
Jessica is an great advisor. She's friendly and helpful. She always makes sure you feel welcomed when you walk in. I always bring my vehicle here.
Great experience! Jessica Compton was of great assistance in research and development of the sale over the phone. Rod Boothes was great on site, answering questions, showing details of vehicle and preparation of vehicle for final sale. No hassle, straight forward sales. Much appreciated!
Love this Dealership, people their are kind and courteous, print service always greeted at door . Always given explanation of service needed. Thank You Colonial Kia for all you do.
The salesman was very nice and knowledgeable and willing to work with me about the issues with my old car. He was able to make adjustments and get me a new car within 24hours with no major problems or issues. Other workers in the dealership joined in in the sale and assisted me as well. Glad I made the purchase!!
Fast & efficient!! Jessica was awesome!! She took the time to explain everything that was needed to be done to my car and provided wonderful customer service!
I had a great experience with KIA. My salesman Rod gave me exactly what I was looking for in a small size SUV. Great guy and I would definitely recommend using him and this location if you’re looking for a vehicle! Thank you KIA so much for all you did!
Awesome service. We always take our Kia here for service and maintenance. We live about 25 miles away so for us to drive here it has to be worth the time and it is worth the time. We are never disappointed with the service or the workers. They know our name after the first visit. We are so happy that we found a company that we can trust and rely on. 5 Stars all the way !!!
I have purchased or leased three vehicles from this dealership. Have not really had any bad experience. The folks will listen to my needs and what I can or cannot do. Service has always been good and I would highly recommend this dealership. Good job by everyone.
I have bought 3 kia’s from this dealership over the past 15 years. I give it a 5 star just because they go the extra mile for you. This means a lot to me me because they pick up your car these days for service they let you know what’s going on with it and pay over the phone and then your car appears in the driveway at your work. No lost time at work since I’m in sales and every minute counts. Thank you so much for the service! Ed and his crew are top notch!
Came out to my car to get my info, opened the door for me. Waiting area was clean with seats spaced apart. When my car was done, quick transaction and was walked to my car with the doors being opened for me again. Great service!
The service was excellent. Fast and efficient and the staff was helpful and knowledgeable. Scheduling was also easy and they were very cognizant of the social distancing.
Auto was taken at scheduled time, oil changed and state inspection performed. Service rep. covered the invoice after work completion. Interior of car was cleaned and disinfectant sprayed. Work was performed in an above average timing. Always a pleasure working with service department.
Always a pleasure going to Colonial Kia the people are awesome arrive 15 mint early out in 30 mint nice clean airy thank you all
The lady was very nice a patient. She answered all my questions. I would recommend people to come to kia. Good job Thank you very much.
Starting with the receptionist who set up my appt to the 2 girls who are the service advisors and of course the mechanics the service department is top notch. Always friendly and helpful. Have owned alot of cars but own a 2011 Kia Optima and wouldn't trade it for anything. Kia is the Best
Kim Garner is knowledgeable and extremely helpful. There was an error made on a service order for my car, she was quick to fix it and did so with a smile.
It was a very pleasant experience, the staff are outstanding, the customer service was on point. The oil change didn't take long. Overall it was a five star event
No wait time when I checked in very fast service and was promised everything I was told I would receive. Great place to do business
Crews are Most friendly in professional manner, worked hard for my vehicle honestly with ownership mind. Took care of my vehicle entire matters with full knowledge and experience. Always Thank you for the service Love KIA
Unexpected service request was resolved quickly. Appreciate being able to get in and out quickly. All staff encountered were professional and friendly. Experienced excellent customer service.
My experience was very pleasant. I didn’t have any issue and I was treated with the upmost respect. My oil change didn’t take long at all to get done.
Excellent service. Everyone was so professional and nice. Was taken right away and out in a short time. The ladies out front took great care of me. She even escorted me back to my car.
I've been a customer for a little over a year, and Colonial Kia has never let me down. When I get my car serviced, it's always in and out and I never stay more that an hour. I'm always welcomed and greeted by the Kia team, which makes the visit so much more pleasurable. P. S I wanted to shout out Jess and Carleigh for being awesome and very helpful!!
Wonderful customer service. Very hands on and explained everything. Drinks, coffee and snacks readily available. No pressure atmosphere. No drag out waiting. Quick service. Love this place !!
Excellent and prompt service. I had an early appointment at 7:30 a.m. was greeted at the door as I pulled in. Great job!
The customer service was excellent, best i have seen since i have been coming to this location. The young lady Carleigh was on top of it. Great job!
I've been with this dealership for the last six years and have had nothing but excellent service. The employees represent in a very professional manner.
Excellent customer service. Very clean building, Fast service and completed service less than 2hrs.. They made good suggestions on the upkeep of my car, They had snacks while you wait. I love this dealership. I could go to a Kia dealership in Richmond but I rather go to the one in Colonial Height,
The employees at Colonial Kia were courteous and personable. They appeared to be happy that I came to their shop. I feel more comfortable at this dealership than I have felt at previous Kia dealerships...even though this dealership is about a 40 minutes drive from my home.
Had a great experience at Colonial Kia when my husband and I brought our vehicles in for service. They were patient, thorough and accommodating. We will continue to bring our vehicles to that dealership because we appreciate the service. Thanks for being a great dealership!
Fast and efficient service on 2/5/2020. Great customer service. Thanks. The price was reasonable and I was out of there less than hour
As always Great Service @ Colonial Kia . The Service Advisers are the best around. Also Ben the Kia Tech is top notch . Would Not go anywhere else.
Very surprised that a part that is supposed to last 100,000 miles lasted little more than 13,000 but then after the part had to be re-ordered due to the wrong one being sent it turned out that the part was okay the wires had been chewed by a "rat." I live in an apartment complex and while we have a lot of feral cats around here I have never seen a rat and the grounds are kept clean, including the area where the dumpsters are. I don't mind paying to have the sensor replaced if I have to but ...
Fast, efficient and excellent service from a staff who cared and were totally customer oriented. I have no reservations about strongly recommending the product but, more importantly, the quality of the standards of service of the dealership.
very professional and helpful. I appreciate the service. will take my kia soul anywhere else. thanks for being so friendly. thanks again. will refer to my friends.
purchased a 2019 Kia Soul about a year ago. I had a flat tire and used the Road Side Assistance, tow came within 20 min., took me to Colonial Kia where they assessed the tire and needed to be replaced. All in all between the tow and the service I was back on the road within 2 hours. What a blessing. Thank you for your customer support at your service area, the ladies are terrific, very efficient and handled all inquiries I had with such professionalism. Could not be happier. The mechanic also did a terrific job and very sweet young man. Thank ...
Lexi is always Professional and polite she is the standard in car customer service she should be applauded and commended! She is also very thorough in any explanations and clarification.
Outstanding service ! One stop shop for me in buying a car, and servicing my car! Everyone there is very professional and was always willing to assist
Very knowledgeable and went out of her way to call (and waited on hold for over 30 minutes) my service contract provider to determine the coverage limits. She also to kept me updated on the status of my vehicle and walked me out to my car when it was finished. Very helpful!
I drive 60 miles each way to get service at Colonial Kia. They are dependable and totally interested in satisfying their customers. Always satisfied with every aspects of this great car dealership.
Great place to service or purchase a car. Staff is very helpful and friendly. I will recommend to family and friends. The free oil change is very helpful in maintaining your car.
Every experience is a great experience. After pulling in, staff immediately greets me before I can get out of my car!! They thoroughly review my appoint needs and offer me refreshments. The wait area is clean and comfortable.
Great service the young lady that arrived in July 2019 was very professional on manner and helpful. Hope she will be my rep when ever l come in for any type service on my 2016 KIA Tirbo.
I drive over 75 miles each way to have my car serviced at Colonial Kia. They are the best choice in the area. From simple questions to full diagnostics, the team has always delivered a complete solution. Waiting area is well equipped and comfortable. Team is very friendly and lead by one of the best service managers I have had the pleasure of dealing with. Many thanks to Ron and is outstanding team for taking such great care of my auto.
I love the service I get here. Everyone is so courteous and professional. The atmosphere in the building is vibrant and that's due to the employees. I will definitely be continuing my servicing needs at Colonial Kia. Top notch, A-1 service all day. Clean and friendly. You couldn't ask for more.
The employees are always friendly and efficient. They are always quick to.answer questions and rarely am I there more than 45 minutes. I used to dread taking my car in for service before I bought my Kia from.Colonial.Kia.
We did not buy our Kia from this dealership but we have used them for service for the last year. There have been two occasions they could have told me I needed new brakes or other work done on the car but they have been honest. They will always get my business and I cannot wait until I upgrade to the Telluride!!!
My Kia Soul had a catastrophic failure and Ron Rose, Service Manager was so great to work with. I called and explained the issue and he calmly stated; "Valerie... not to worry, we'll take of everything for you". He gave me a Loaner Vehicle with no worries and I just felt so relieved and happy that I knew that Colonial Kia would repair my car and I would not have any problems further. I received my vehicle a few weeks later, working perfectly and they even washed and detailed my car!!! Great Folks work at Colonial Kia, ...
They really took the time with me and even stayed after closing to give me all the best options. Very personable from the sales staff to the mangers. Great selection of inventory,
Excellent service and sales from Colonial Kia. All of the people are professional, polite and enjoyable to be around. My mother and I both bought our Kia Souls and get all service done here Thank you Colonial Kia
Great service and outstanding employees. Quick and easy to understand. Clean and nice dealership. Great snacks. Great prices. I am hoping to buy a Telluride from Stewart.
Excellent customer service and make sure to take care of what is needed without any hassle for anything else. Honest and knowledgeable. Recommends best service!!
No long waits for service. No pressure tactics! Ms. Brown greeted me before I even went into the building! Exceptional customer service here! Payment was a snap!
I love this place! Everybody is honest & so knowledgeable. I really appreciate the fact that I had a minor challenge & Makayla was able to get me in on the same day with a minimum wait. She's always nice to see. She always leaves me feeling more in control of my auto repairs & gotta love the info she shares. You rock girlie! Also, thank you to the mechanics. I appreciate all of your help and honesty. Their honest is one of the reasons I love this place, but the service that I get here is unmatched. Thanks ...
I love Kia members they are good each time I go there and they .ake sure you are well taking care of. I will always bring my car to get service there.
Very professional staff. Work is done on time scheduled, Always willing to answer questions. Very friendly atmosphere. Have a neat kids room. I don 't mind waiting for my car while being service.
I have been coming to Colonial Kia for years . The time came to replace my 15 year old Sportage which served our family very well. Met Rod one of Colonial Kia salesmen . All i can say is i have never met a more professional man like Rod. My wife and i told him what we were looking for , a 2019 Sorrento LX V6 AWD . Rod and Kim worked so very hard to find us the one with the options we wanted . Rod was so amazing and kept us in formed and updated every step of the way . Kim, the sales Manager was ...
I bought a car at a used lot and two weeks after getting it, it had electrical problems. I took it to two other places that said they didn’t want to touch it because that wasn’t their area of expertise. Then brought it here to Kia where they found all the issues that were wrong with it. They fixed all of them! Also got a nice rental to drive while they fixed it. Mik was very nice and helpful with the whole process. Thanks for fixing my sorento!
I had a recall checkup and was out in less than 45 minutes. Very friendly and courteous service. I was offered a complimentary car wash.
After breaking down on i95 I was taken care of in a timely fashion and assisted with a rental to continue my trip home. My vehicle was repaired and returned to me in the time frame that it was promised.
I've been a Customer at Colonial Kia for a little over a year, and I must say that I am pleased with the service. It's really nice to know that you are getting quality work done or your vehicle, and it's nice to go to a place where you can trust. Thanks Colonial Kia!!
Always receive excellent service. Service always completed in quoted time frame. Relaxing waiting area with tv and snacks, etc. Would recommend dealership to everyone. Thanks.
Excellent service. Car was delivered when promised. Staff was professional. When I came in for service, they took my car in and found the problem.
We had a great experience from the time we walked in till the time we left. They were patient and took the time to go over everything. I love my Kia very satisfied. Thank you Colonial Kia.
The getlemen I dealt with we're friendly and engaging. The answered all my questions. And gave me different options as far as buying another vehicle. Diffantely would recommend to all.
When I walked into colonial kia no one passed me without asking if I needed help or was anyone helping me. My sales specialist, receptionist, business manager and finance manager all made me feel like they were on my side and cared about my credit concerns. I felt so blessed walking out or shall I say driving away in my new car.. thank you colonial kia
Very great an powerful service.Very much repecting customers. Just feel like at home. A big family. Fast service. Explain everything to you. Refreshing is very professional.
My wife and I needed a car to commute back and forth to the northern Virginia area, we came it at 3:00 pm Sunday and was out by 4:00 pm with the exact car we were looking for. The whole process was efficient and well executed, we were thanked for our military service and handled as if we were the most important customers in the facility at that time and it was highly appreciated, Mr. Boothes is the real deal. The customer service here is unmatched and I will recommend my friends and colleagues to do business here.
Great place to buy a car! Everyone was helpful and professional. They worked hard to get us the best deal! They won't let you down!
As soon as I walked in the service door I was greeted with a smile. Mikaela was very nice and helped me with everything I needed. Thank you Mikaela for your friendly attitude!
Good service, had problems with my Kia sorenti engine overheating, they took good care of me, had a loaner while my car was being fixed.
The best service and experience I ever had , salesmen care of the needs of customer, as well the financial needs , I recommend it more than any other car dealership in the area
Took my car the first thing the next morning after my call. Called me to let me know what they found and inquired as to how I wanted to move forward - offering several suggestions. Waited for me to call my husband and then call them back and then finished the job perfectly. Even gave me a coupon for a free car wash on the way out the door. LOVE Colonial!
Today,s visit wasn;t as planned but the mice people at Colonial Kit made me feel better about my problem .She explained everything to us which made us feel special
Thanks Mr. Boothes for the excellent expertise in my car buying experience. Thanks for all your help and most importantly your patience . We look forward to visiting you dealership again in th the near future.
The employees there are super friendly and will find you the best deal. I will shop there again when I want to update my again.
KIA gave me a new start in my KIA Optima 2016. I have always received answers to my questions, great customer service, comfortable waiting area where TV, WIFI, snacks and drinks are provided. You never go unnoticed. KIA is very clean and everyone is so nice.
Service was excellent I was greeted as I walked in the door.i was told it would take less than one hour to service my car and it took less than one hour.
The service department was awesome, great customer service answered all my questions. The guy that worked at the service department desk went above and beyond to help me out when I picked up my car, I forgot his name but he worked with Mikaela on 2/1/2019. Thank you once again Colonial Kia
